Support feedback email BEFORE Support
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
You have to laugh, I received the feedback form to give my feedback about the support I received today.
I am still waiting for the support.
Pretty much sums up AIR MUSIC Tech tbh
(And NO its not in my spam folder)
I am still waiting for the support.
Pretty much sums up AIR MUSIC Tech tbh
(And NO its not in my spam folder)
Don't trust those with words of weakness, they are the most aggressive
- KVRAF
- 2341 posts since 28 Feb, 2015
I read some other here on KVR had the same experience. It is quite hilarious actually, but I would be so ashamed working for a crappy company like AIR.
i9-10900K | 128GB DDR4 | RTX 3090 | Arturia AudioFuse/KeyLab mkII/SparkLE | PreSonus ATOM/ATOM SQ | Studio One | Reason | Bitwig Studio | Reaper | Renoise | FL Studio | ~900 VSTs | 300+ REs
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
It's actually becoming really ridiculous now .
They are happy to take my money but that's it.
They are happy to take my money but that's it.
Don't trust those with words of weakness, they are the most aggressive
- KVRian
- 681 posts since 9 Jun, 2014 from UK
Sorry about that please feel free to send me a DM or email us at softwaresales@inmusicbrands.com and we can expedite.
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
Um what ? Support is from another email not from your site or here ???sbangs_air wrote: ↑Mon Oct 11, 2021 12:31 pm Sorry about that please feel free to send me a DM or email us at softwaresales@inmusicbrands.com and we can expedite.
I appreciate the offer of help but wtf is going on? I will dm you here because I'm lost.
Don't trust those with words of weakness, they are the most aggressive
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
OK we got there in the end, thank you sbangs_air , seems they are struggling badly for support.
But all was resolved.
But all was resolved.
Don't trust those with words of weakness, they are the most aggressive
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lookingforkomplete lookingforkomplete https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=533367
- KVRer
- 20 posts since 17 Oct, 2021
They're struggling, but the communication on their side is pretty pathetic. I haven't received help in over a year, but got like one response in between that time lol
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- KVRist
- 181 posts since 25 Apr, 2009
It seems to be InMusic, not AIR. Literally the same thing will happen to you if you send a support request at the Alesis website etc.
I sent two tickets in total, got the email asking for feedback shortly after the first request. Haven't heard from them since, and that was in June.
I sent two tickets in total, got the email asking for feedback shortly after the first request. Haven't heard from them since, and that was in June.
- Banned
- Topic Starter
- 4491 posts since 8 Jul, 2008 from UK
It made me laugh because the problem was sorted here with a pm, but the email eventually got replied to and they basically said the issue could NOT be resolved. So whoever is replying on the email, is clueless.halcyon68 wrote: ↑Thu Oct 21, 2021 3:59 pm It seems to be InMusic, not AIR. Literally the same thing will happen to you if you send a support request at the Alesis website etc.
I sent two tickets in total, got the email asking for feedback shortly after the first request. Haven't heard from them since, and that was in June.
Don't trust those with words of weakness, they are the most aggressive