AIR Music Technology

LeVzi · Post by **LeVzi** » Sun Oct 10, 2021 9:03 am

You have to laugh, I received the feedback form to give my feedback about the support I received today.

I am still waiting for the support.

Pretty much sums up AIR MUSIC Tech tbh

(And NO its not in my spam folder)

starflakeprj · Post by **starflakeprj** » Sun Oct 10, 2021 9:29 am

I read some other here on KVR had the same experience. It is quite hilarious actually, but I would be so ashamed working for a crappy company like AIR.

LeVzi · Post by **LeVzi** » Sun Oct 10, 2021 1:44 pm

It's actually becoming really ridiculous now .

They are happy to take my money but that's it.

sbangs_air · Post by **sbangs_air** » Mon Oct 11, 2021 12:31 pm

Sorry about that please feel free to send me a DM or email us at softwaresales@inmusicbrands.com and we can expedite.

LeVzi · Post by **LeVzi** » Mon Oct 11, 2021 8:29 pm

sbangs_air wrote: ↑Mon Oct 11, 2021 12:31 pm Sorry about that please feel free to send me a DM or email us at softwaresales@inmusicbrands.com and we can expedite.

Um what ? Support is from another email not from your site or here ???

I appreciate the offer of help but wtf is going on? I will dm you here because I'm lost.

LeVzi · Post by **LeVzi** » Wed Oct 13, 2021 4:17 pm

OK we got there in the end, thank you sbangs_air , seems they are struggling badly for support.

But all was resolved.

lookingforkomplete · Post by **lookingforkomplete** » Tue Oct 19, 2021 8:00 pm

They're struggling, but the communication on their side is pretty pathetic. I haven't received help in over a year, but got like one response in between that time lol

halcyon68 · Post by **halcyon68** » Thu Oct 21, 2021 3:59 pm

It seems to be InMusic, not AIR. Literally the same thing will happen to you if you send a support request at the Alesis website etc.

I sent two tickets in total, got the email asking for feedback shortly after the first request. Haven't heard from them since, and that was in June.

LeVzi · Post by **LeVzi** » Mon Oct 25, 2021 6:17 am

halcyon68 wrote: ↑Thu Oct 21, 2021 3:59 pm It seems to be InMusic, not AIR. Literally the same thing will happen to you if you send a support request at the Alesis website etc.

I sent two tickets in total, got the email asking for feedback shortly after the first request. Haven't heard from them since, and that was in June.

It made me laugh because the problem was sorted here with a pm, but the email eventually got replied to and they basically said the issue could NOT be resolved. So whoever is replying on the email, is clueless.

AIR Music Technology

KVR Audio

Support feedback email BEFORE Support