KV331 Audio

boots · Post by **boots** » Thu Jan 06, 2022 6:45 pm

Hey all

I'm in Pro Tools 2019.6.0 and Mac Mojave 10.14.6

Just installed the SynthMaster One update and Pro Tools crashes every time I use it

Please help.

Thanks
Boots

Gercek_KV331 · Post by **Gercek_KV331** » Wed Jan 12, 2022 5:19 am

boots wrote: ↑Thu Jan 06, 2022 6:45 pm Hey all

I'm in Pro Tools 2019.6.0 and Mac Mojave 10.14.6

Just installed the SynthMaster One update and Pro Tools crashes every time I use it

Please help.

Thanks
Boots

Hi, can you send me crash report from PM?

All the best
Gercek

kv331 · Post by **kv331** » Sat Jan 15, 2022 9:47 am

Hi Boots,

Does it happen when you instantiate a new instance of SynthMaster One? or load an existing project with SM1 in it? Could you please give more details on how to reproduce the issue?

Also, please try deleting the config file at: /documents/synthmasterone/config/synthmasteroneconfig.txt and give it another go

Thanks

Bulent

boots · Post by **boots** » Sat Jan 15, 2022 7:50 pm

Its mostly when I open older projects with SM1 plug-ins active. The project opens, but if I press play or do any other action it crashes, even after deleting the "synthmasteroneconfig" file.

kv331 · Post by **kv331** » Sun Jan 16, 2022 10:04 am

In that case, would you be able to send us the project file: info AT kv331audio DOT com so that we can test?

Thank you.

boots · Post by **boots** » Sun Jan 16, 2022 9:30 pm

The protools project file?

kv331 · Post by **kv331** » Sun Jan 16, 2022 9:33 pm

Yes, the project file only, no audio tracks/etc are necessary.

boots · Post by **boots** » Sun Jan 16, 2022 9:52 pm

it says its an "invalid file". Can I send it in the email that I got from you?

kv331 · Post by **kv331** » Mon Jan 17, 2022 9:33 am

Yes please send it via email,thanks.

boots · Post by **boots** » Mon Jan 17, 2022 8:47 pm

I did already

kv331 · Post by **kv331** » Tue Jan 18, 2022 7:00 am

boots wrote: ↑Mon Jan 17, 2022 8:47 pmI did already

Hi, couldn't see it in our inbox yet.

boots · Post by **boots** » Thu Jan 20, 2022 4:13 pm

Can u please send me the email address? I just replied to the themailbot@kvraudio.com one.

kv331 · Post by **kv331** » Thu Jan 20, 2022 5:05 pm

boots wrote: ↑Thu Jan 20, 2022 4:13 pm Can u please send me the email address? I just replied to the themailbot@kvraudio.com one.

info AT kv331audio DOT com

KV331 Audio

KVR Audio

Pro Tools crashes after new Synthmaster One Install?