Pro Tools crashes after new Synthmaster One Install?

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Hey all

I'm in Pro Tools 2019.6.0 and Mac Mojave 10.14.6

Just installed the SynthMaster One update and Pro Tools crashes every time I use it

Please help.

Thanks
Boots

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boots wrote: Thu Jan 06, 2022 6:45 pm Hey all

I'm in Pro Tools 2019.6.0 and Mac Mojave 10.14.6

Just installed the SynthMaster One update and Pro Tools crashes every time I use it

Please help.

Thanks
Boots
Hi, can you send me crash report from PM?

All the best
Gercek

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Hi Boots,

Does it happen when you instantiate a new instance of SynthMaster One? or load an existing project with SM1 in it? Could you please give more details on how to reproduce the issue?

Also, please try deleting the config file at: /documents/synthmasterone/config/synthmasteroneconfig.txt and give it another go

Thanks

Bulent
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

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Its mostly when I open older projects with SM1 plug-ins active. The project opens, but if I press play or do any other action it crashes, even after deleting the "synthmasteroneconfig" file.

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In that case, would you be able to send us the project file: info AT kv331audio DOT com so that we can test?

Thank you.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

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The protools project file?

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Yes, the project file only, no audio tracks/etc are necessary.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

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it says its an "invalid file". Can I send it in the email that I got from you?

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Yes please send it via email,thanks.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

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I did already

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boots wrote: Mon Jan 17, 2022 8:47 pmI did already
Hi, couldn't see it in our inbox yet.
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

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Can u please send me the email address? I just replied to the themailbot@kvraudio.com one.

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boots wrote: Thu Jan 20, 2022 4:13 pm Can u please send me the email address? I just replied to the themailbot@kvraudio.com one.
info AT kv331audio DOT com
Works at KV331 Audio
SynthMaster voted #1 in MusicRadar's "Best Synth of 2019" poll
SynthMaster One voted #4 in MusicRadar's "Best Synth of 2019" poll

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