Air Loom II gets cubase 10 pro crash
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
as the title says, i run my studio still on win 7 pro 64 bits.
i repeat: it crashes cubase 10 pro, when i first tried, only changing presets. the second time, cubase couldn't close without "this program does not react".
works well in ableton live 10 suite. a pity.
i repeat: it crashes cubase 10 pro, when i first tried, only changing presets. the second time, cubase couldn't close without "this program does not react".
works well in ableton live 10 suite. a pity.
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
- KVRian
- 681 posts since 9 Jun, 2014 from UK
Sorry to hear this, it would be best to open a support ticket with our team or send me a DM with the crash log to see if we can work this out for you.
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
ok i will do this. like the loom II, and i own it only for 2 days... in the mean time i will use in my other daw's.sbangs_air wrote: ↑Wed Aug 14, 2019 11:28 am Sorry to hear this, it would be best to open a support ticket with our team or send me a DM with the crash log to see if we can work this out for you.
i make many bug reports, many bugs to report (other brands), sadly. so i make the time in between sessions..
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
- KVRian
- 681 posts since 9 Jun, 2014 from UK
Thank you, we are here to help, but we cant assist if you don't let us know the details
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
yes i am aware, that with no details you can do nothing with message i wrote. i knew it when i wrote it, perhaps i was hoping it was a known issue...sbangs_air wrote: ↑Wed Aug 14, 2019 12:06 pm Thank you, we are here to help, but we cant assist if you don't let us know the details
the logs are coming, when i have the time, thank you for your assistance!
(but still glad that i bought LOOM II, i have other additive synths (or synths with that option), but this is a completely other workflow, which i like.)
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
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- KVRAF
- 2639 posts since 10 Jan, 2005
@Wasteland, please, if you ever manage to open a support ticket, please tell how you did it because I tried for months and it's been broken all the time.
Thanks,
Mario
Thanks,
Mario
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
i have sent you a PM, with a link to the dump file of cubase.sbangs_air wrote: ↑Wed Aug 14, 2019 12:06 pm Thank you, we are here to help, but we cant assist if you don't let us know the details
thanks!
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
i have "filed" the dump file, via PM message here.. so i will wait, and hope for some solution...
do you have a similiar problem?
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
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- KVRAF
- 2639 posts since 10 Jan, 2005
No, I tried several times via the standard air website, here...
https://www.airmusictech.com/support
hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious
- Mario
https://www.airmusictech.com/support
hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious
- Mario
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
it helps that it is public... i hope... never tried via support... LOOM II i only have for a several days, i have other air music plugins, but not installed yet (i buy too much...).mabian wrote: ↑Fri Aug 16, 2019 10:41 am No, I tried several times via the standard air website, here...
https://www.airmusictech.com/support
hey say a request must be issued to get a token. But the request never completes successfully. Let's see how far your PM goes... I'm not too optimistic...but I'm curious
- Mario
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
- KVRist
- 82 posts since 15 Apr, 2004 from Minden, Germany
I also made crash/freeze experiences with Loom Classic and Cubase 10 earlier this year. Now I‘ve purchased Loom II, and it crashed Bitwig (!) after 10 minutes. Please improve the general stability, I guess that Loom does something bad with the audio buffer sometimes, when you change presets or press that nice random button.
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- KVRAF
- 1688 posts since 29 Sep, 2013
Reported long time ago that Loom2 crashed Logic.
Sent crash log.
No fix.
Recently had a reply after leaving a comment on Facebook.
Finally they sent me an installer of... the same bugged version.
Uninstalled all things AIR.
Sent crash log.
No fix.
Recently had a reply after leaving a comment on Facebook.
Finally they sent me an installer of... the same bugged version.
Uninstalled all things AIR.
- KVRAF
- Topic Starter
- 2853 posts since 8 Jun, 2018
yes it crashes it or freezes it. i hope my crash dump file is checked by the team...Syngularity wrote: ↑Fri Aug 23, 2019 9:44 pm I also made crash/freeze experiences with Loom Classic and Cubase 10 earlier this year. Now I‘ve purchased Loom II, and it crashed Bitwig (!) after 10 minutes. Please improve the general stability, I guess that Loom does something bad with the audio buffer sometimes, when you change presets or press that nice random button.
Primoridal Music: sadà\exposadà - Indusrial & Expanding Your Mind Hurts: Sound Brut
- KVRian
- 1367 posts since 21 Dec, 2013 from USA
I wonder if there is a team...