The Orchestra Complete 2 - big Multis work, Individual instruments don't

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Hello! I've got the "bigger" parts of The Orchestra Complete 2 working, I can load the Animated Orchestra or Orchestral Rhythms and play them.

But when I try to play any individual Instrument, I get no sound but I notice there is no snapshot for those.

Please see attached - in my downloaded install files, I can only see folders for those "bigger" multis, there are no individual instrument ones that I can find for ex) "15 Violins 1 Bartok Pizzicato.nki"

Any ideas how to get my individual Instruments working? Thank you!
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Hi Best Service, please can someone look into this?

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Thanks Blaster! @Johnny... please go in touch with them by using support[at]bestservice.com

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