Waves central a complete bust!

[simon.a.billington]

For those familiar with the issues that numerous users have experienced since waves central was introduced, I have exhausted nearly every possible remedy with no success whatsoever! I could never use it to download products, can't use it to make an offline installer, and it also will not install from the off-line installer I made using my 32bit Win7 laptop. There seems to be something specific about the 64bit version. I don't recall seeing complaints from anyone using 32bit systems? Nothing has changed with the latest updated Feb.2nd version.

The main work-around that many mention about the off-line installer... simply doesn't work in my case. Waves central will not install products under no circumstance on my 64bit machine. All other aspects of central works as expected with retrieving my licenses, listing my paid products as well as the entire waves catalog. However, installing any products is out of the question other than using the older v9.3 total product-line installer!

I was interested in purchasing a product they currently have on sale,but,that's a no go since since Waves offers no backup system, e.g. latest off-line installer in case of issues with central. With the number of issues that were reported at KVR, I don't understand how they could be that stupid to not offer an alternative download method! This is the first time I can truly say this copy protection scheme is absolutely horrific!

Waves Central isn't compatible with Win 7 amoung other OSes and DAWs.


http://www.waves.com/support/tech-specs ... quirements
http://www.waves.com/support/tech-specs/supported-hosts

If, however, your system falls inline with the requirements you could try contacting Tech Support, I've had a good experience with them, as have many others.

[ObsoleteAcc99]

win 7 is most certainly officially supported.. as shown by your own link Simon.

[simon.a.billington]

win 7 is most certainly officially supported.. as shown by your own link Simon.

...and that would be because apparently I don't know everything!?!! Haha!!

I thought I read somewhere on the forums Win 7 wasn't support. Oh well, my mistake.

Sorry!!

However, I did uncover this though...
http://www.waves.com/downloads/soundgri ... e-required

Make sure you have that installed on any Win 7 system you might be running,

[robotmonkey]

I have had almost zero issues with Waves installers over the years I have been using Waves. Nor had I ever had any problems with their plugins. The only thing I can remember was problem where licenses on usb stick were not recognized after usb went into power saving mode and you then had to restart your computer to make them available again. But that was fixed in about week.

Not to say that there are no problems with Waves, but judging from the myths and false information that is circling about Waves, I'd say majority of problems I've read about come down to user stupidity. To put it frankly.

[Table Syrup Records]

I have to agree that most issues, misinformation, and myths floating around are really related to user error or lack of knowledge of compatibility, etc.

That said... Waves isn't free of issues either. I have yet to find ANY audio software platform/company that is...

Going further..... Waves had to completely rewrite and entire infrastructure for licensing.... WLC had gotten really problematic, they saw that, and opted to completely re-write.... that tells you something. There was some underlying fundamental issue, or they would simply have updated the old platform... so, they had to completely restructure it. If you ask me, they did it fast, and did well. By the time they launched Central, they had to have seen less issues there than in WLC, in which case, by the numbers, it makes sense to move. Look at the timeframe. A couple years maybe? Since the major WLC issues started (requiring offline installers, etc)? That is pretty dang fast for something on this scale.

If you ask me Waves did a great job. I realize some have issues... but overall, it is a hug improvement.

Finally.... I can say confidently that I have not seen a single case yet that a call to Waves Tech Support didn't resolve. Get on the phone with them. I see people complain all the time, but haven't bothered to get on a support call or remote session to get it resolved. Waves support is the best in the industry. PERIOD. I can say that confidently, having dealt with every major player over the last decade and a half.

[simon.a.billington]

...I'd say majority of problems I've read about come down to user stupidity. To put it frankly.

Well, I may have chosen a more politically friendly term, but "user stupidity" probably covers at least 80% of the issues out there in my experience.

Perhaps, unwitting mistakes or assumptions might be a better way to put it.

It's not until people try and install incompatible versions of Waves plugins side by side, or want to micro-manage things by putting files in a more desirable space that's when things break.

Most assumptions about WUP end up being wrong too. That's the mistake I made a while back. It was a learning experience and now I share that in the hope to help others avoid falling into the same trap as I did.

[pc2000]

...I'd say majority of problems I've read about come down to user stupidity. To put it frankly.

Well, I may have chosen a more politically friendly term, but "user stupidity" probably covers at least 80% of the issues out there in my experience.

Perhaps, unwitting mistakes or assumptions might be a better way to put it.

It's not until people try and install incompatible versions of Waves plugins side by side, or want to micro-manage things by putting files in a more desirable space that's when things break.

Most assumptions about WUP end up being wrong too. That's the mistake I made a while back. It was a learning experience and now I share that in the hope to help others avoid falling into the same trap as I did.

I did contact Waves and still have an open support ticket. I did everything support suggested and absolutely nothing worked! You have to keep in mind that dealing with support isn't the same as dealing with actual programmers. I stopped- at the point of them wanting to remotely connect to my machine. Many people have said they contacted support with no change or actual solution to the problem. Some complained that a suggestion worked only temporarily only for the problem to continue. What does stupidity have to do with Waves central not working properly on certain systems? There is nothing for the user to configure that would generate an system error message. Did no one actual read the error log I posted?

Where does stupidity come into play when installing the app and it does everything automatically? Again, the problem is that the app will not download any files and will not install from any other source that has the off-line installer- whether it's the HDD or a usb thumb drive. Why are naysayer's ignoring the error log?

Other aspects of central works except actually downloading the needed files. It receives my licenses and displays my products just fine, but that's it! FYI: I even sent them error logs!

[pixel85]

win 7 is most certainly officially supported.. as shown by your own link Simon.

...and that would be because apparently I don't know everything!?!! Haha!!

I thought I read somewhere on the forums Win 7 wasn't support. Oh well, my mistake.

Sorry!!

However, I did uncover this though...
http://www.waves.com/downloads/soundgri ... e-required

Make sure you have that installed on any Win 7 system you might be running,

Oh no! Now you told me about no support and I bet that tomorrow Waves Center will crash

Btw. I like new waves system much more than previous version. Everything I can do really quick and there is no need to download huge file to jsut try demo of 1 new plugin

[ghettosynth]

Finally.... I can say confidently that I have not seen a single case yet that a call to Waves Tech Support didn't resolve. Get on the phone with them. I see people complain all the time, but haven't bothered to get on a support call or remote session to get it resolved. Waves support is the best in the industry. PERIOD. I can say that confidently, having dealt with every major player over the last decade and a half.

I haven't had any problems with Waves in that sense, I've had some issues with guis in Reaper and having to reinstall because plugins didn't show up. But, I'm in agreement with the other poster, you're not going to remote into my system to solve a problem. I too would just give up on waves, or anybody, at that point.

[pekbro]

I haven't had any problems with Waves in that sense, I've had some issues with guis in Reaper and having to reinstall because plugins didn't show up. But, I'm in agreement with the other poster, you're not going to remote into my system to solve a problem. I too would just give up on waves, or anybody, at that point.

That was my main issue with them, my problem was new to them apparently and they
were inflexible regarding the remote thing. I am perfectly capable of following
any instructions they might have had, but no they wouldn't budge even after I told
them I was uncomfortable about it and could not easily afford the free time to
sit there with them while they did it. My time zone is pretty much opposite of
theirs so it would be a pain for me.

I could easily recover my lic's if I want, I'm just no longer interested.

-Cheers

[ghettosynth]

I haven't had any problems with Waves in that sense, I've had some issues with guis in Reaper and having to reinstall because plugins didn't show up. But, I'm in agreement with the other poster, you're not going to remote into my system to solve a problem. I too would just give up on waves, or anybody, at that point.

That was my main issue with them, my problem was new to them apparently and they
were inflexible regarding the remote thing. I am perfectly capable of following
any instructions they might have had, but no they wouldn't budge even after I told
them I was uncomfortable about it and could not easily afford the free time to
sit there with them while they did it. My time zone is pretty much opposite of
theirs so it would be a pain for me.

I could easily recover my lic's if I want, I'm just no longer interested.

-Cheers

I agree mate, that's a complete deal breaker. It's interesting how we can have irrational responses to these kinds of things. I'm not talking about your response here, rather, my own. Just knowing that they were inflexible gives them a huge demerit. I really appreciate you sharing that.

[pekbro]

Yeah, I might have relented if they had asked me nicely. "Please this is a new issue,
it would really help us (and your fellow customers) out if we could take a look."

It was more like "Nooo! we must look in your PC!" I was like, screw u guys...

-Cheers

*I should say they weren't rude or anything, just inflexible and unconcerned
about my concerns...

[simon.a.billington]

I haven't had any problems with Waves in that sense, I've had some issues with guis in Reaper and having to reinstall because plugins didn't show up. But, I'm in agreement with the other poster, you're not going to remote into my system to solve a problem. I too would just give up on waves, or anybody, at that point.

That was my main issue with them, my problem was new to them apparently and they
were inflexible regarding the remote thing. I am perfectly capable of following
any instructions they might have had, but no they wouldn't budge even after I told
them I was uncomfortable about it and could not easily afford the free time to
sit there with them while they did it. My time zone is pretty much opposite of
theirs so it would be a pain for me.

I could easily recover my lic's if I want, I'm just no longer interested.

-Cheers

I was requested the same thing, I'm on the other side of the planet almost!! But I was prepared to do a late night so they could help me out.

It's only Waves, not like they are the Internet police. Even so I had nothing to hide. No torrents, no rips no porn site bookmarks, no plans on how to make a pipe bomb.

I'm pretty sure you can see what they do right in front of you as they take control of your mouse.

It's a feature that has helped heaps out and pretty much constitutes the same as taking your computer in to get serviced by some tech physically. Except these guys won't go around deleting things on you.

I'd keep an open mind about it, to be honest. It's the way a lot of tech support is done these days.

In terms of "idiocy" I didn't accuse anyone here of it, in fact, I preferred the term people making "unwitting mistakes or assumptions."

But it does happen.

[Table Syrup Records]

So, what you guys are saying, is that support offered to remote with you.... and you refused.

They offered you support that you refused, and you're still having issues.

Stands to reason that you didn't do what you could have done, and you could be up and running without issues, had you let them support your issue.

You being unwilling to accept the support does not reflect poorly on them, it reflects poorly on you actually.

I have had remote sessions with Waves. It's no big deal.
If they need to do something that accesses root system stuff, your machine calls for your password - unless you don't have any security set up on your machine - which would be a shame on you again - and in the event this happens, you can request info on what they are doing.

There is nothing wrong with giving them access to resolve an issue. I have seen them run troubleshooting 'scripts' that quickly and easily perform a bunch of clean up and re-write functions that resolve loads of issues.

Let them help you.

And if not, don't complain about having issues, and blame them... that's absurd.

[pekbro]

So, what you guys are saying, is that support offered to remote with you.... and you refused.

They offered you support that you refused, and you're still having issues.

Stands to reason that you didn't do what you could have done, and you could be up and running without issues, had you let them support your issue.

You being unwilling to accept the support does not reflect poorly on them, it reflects poorly on you actually.

I have had remote sessions with Waves. It's no big deal.
If they need to do something that accesses root system stuff, your machine calls for your password - unless you don't have any security set up on your machine - which would be a shame on you again - and in the event this happens, you can request info on what they are doing.

There is nothing wrong with giving them access to resolve an issue. I have seen them run troubleshooting 'scripts' that quickly and easily perform a bunch of clean up and re-write functions that resolve loads of issues.

Let them help you.

And if not, don't complain about having issues, and blame them... that's absurd.

To me it was poor customer service, and I actually work in the customer service industry.
If a customer is uncomfortable with the way I do something, I work around it with them
whenever possible. If I cant, I explain that its impossible and why. Its just common courtesy.

You actually explained more about it then they ever did... I don't have allot invested
with them and choose to take my business elsewhere. I don't see how that reflects poorly
on me. As I've learned by making a living from it, its quite the opposite.

-Cheers