AIR Music Technology support is completely unresponsive...-.-
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- KVRist
- Topic Starter
- 181 posts since 25 Apr, 2009
My iLok account "duplicated" which made my licenses inaccessible. I requested a reset more than four weeks ago, contacted you through your website some time after and haven't heard a word from your company since. My last experience with AIR Music support has been quite good, but it seems like since inMusic took over things have changed for the worse. Get your sh*t together, AIR, seriously. You're making Avid's customer service look good, which reset the licenses after a bit more than a week.
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- KVRist
- 198 posts since 23 Oct, 2005 from Australia
I have the same issue. Requested resets from multiple manufacturers, all were done within days, with Air I have been waiting over a month and nothing. I had ignored Air's bad reputation due to the plugins being good, but your terrible customer service reputation is absolutely warranted and completely unacceptable. I have many projects which are completely gimped because of this.
- KVRAF
- 2861 posts since 3 May, 2003 from Germany
My ilok account listed also a duplicated computer one- so no access to the "ghost" computer.halcyon68 wrote: ↑Sat Jun 10, 2023 9:10 pm My iLok account "duplicated" which made my licenses inaccessible. I requested a reset more than four weeks ago, contacted you through your website some time after and haven't heard a word from your company since. My last experience with AIR Music support has been quite good, but it seems like since inMusic took over things have changed for the worse. Get your sh*t together, AIR, seriously. You're making Avid's customer service look good, which reset the licenses after a bit more than a week.
My request for reset was sent at the beginning of the year - no reply / action from AIR til now.
All the other companies reacted, AIR not.
Symphony Nr.1
Meet the Cities Repair Team Unimportant laughter
music has become meaningless...we just keep doing it
Meet the Cities Repair Team Unimportant laughter
music has become meaningless...we just keep doing it
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- KVRist
- Topic Starter
- 181 posts since 25 Apr, 2009
I thought having to wait a month is bad, but half a year?!
But that's really just their new owner, I guess. I've also contacted the support of Alesis, which they also own and I never heard back from them - but I did get an automated email a week or so after my request that asked me about how good I liked the support I got.....
There's still some life in those old plugins, but I guess this might be the right time to move on anyway.
- KVRian
- 681 posts since 9 Jun, 2014 from UK
Apologies for this; this sounds like it's fallen through the net. Could you please send me an DM with your details, and I can resolve it for you?
Digital Team
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
inMusic Brands
AIR | Akai Professional | Alesis | ▲lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | MixMeister | Numark | SONiVOX
Email. sbangs@inmusicbrands.com
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- KVRist
- 253 posts since 9 Mar, 2019
Will do.sbangs_air wrote: ↑Mon Aug 21, 2023 10:58 am Apologies for this; this sounds like it's fallen through the net. Could you please send me an DM with your details, and I can resolve it for you?
"The most dangerous man, to any government, is the man who is able to think things out for himself... Almost inevitably he comes to the conclusion that the government he lives under is dishonest, insane and intolerable..." ~ H.L. Mencken
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- KVRist
- 41 posts since 28 Nov, 2020
I also have the same "experience" of locked out license with the iLOK nonsense. The synths and effects from this company were nice with unique sounds but this all doesn't matter. Will never use their products again.