Contact Tech Support:
If nothing else on this site can help you solve your problem, then you need help from one of our highly skilled Technical Support Professionals. The best way to get your problem solved is on the phone. There are a lot of back-and-forth questions that usually need to be asked, making email a less-than-ideal way to conduct technical support.
In the United States, call us at: 1 (800) 898-3211 during business hours (7 a.m.-5 p.m. M-F, Pacific Time)
Customers from outside the US: Contact your local distributor for technical
Contact.
Thanks james pearson
We sent an email to techmail@mackie.com regarding:
Tracktion
You wrote:
I understand that you are quality checking the maintenance builds for Tracktion but haven't released the latest version by making it available for download. Please do. We, the users, depend on these updates as Tracktion is a constant work in progress and Jules works hard to keep it up-to-date. Thank you. James
My letter to Mackie tech support.
-
- KVRist
- Topic Starter
- 268 posts since 11 Nov, 2003 from kentucky
-
- Chief Tracktioneer
- 532 posts since 14 Nov, 2002 from London
Actually there've been a few last-minute changes to the latest build, so don't blame Mackie for this. It's better to have a bit of a delay than to release something that's broken and have to then quickly fix it.. (like I used to do in the good old days!)
-
- KVRAF
- 3095 posts since 26 Mar, 2002 from london
Is a new build about to be released? I hope the hanging note issues are sorted.
Every day takes figuring out all over again how to f#ckin’ live.
-
- KVRAF
- 2009 posts since 9 Apr, 2003 from Cornwall, UK
and rack initialising.
-
- KVRist
- 426 posts since 14 Apr, 2003 from Switzerland
No, it's not better. It's fun to be part of the development. I'd prefer if you'd go back to the old way of releasing updates. As you said: the GOOD old days.jules wrote:It's better to have a bit of a delay than to release something that's broken and have to then quickly fix it.. (like I used to do in the good old days!)
Cheers, Pädy
-
- KVRian
- 1349 posts since 12 Jan, 2003 from Paris
Pädy, i'm with you !!!Pädy wrote:No, it's not better. It's fun to be part of the development. I'd prefer if you'd go back to the old way of releasing updates. As you said: the GOOD old days.jules wrote:It's better to have a bit of a delay than to release something that's broken and have to then quickly fix it.. (like I used to do in the good old days!)
Cheers, Pädy
Mackie killed the fun side of Tracktion...
-
- KVRAF
- 4644 posts since 28 Nov, 2002 from Chicago
Damn right. I like to live on the beelding edge. White knuckle software. The thrill of the unknown. A dance with danger.
ahem - sorry got a little bit carried away there.
I can see why Mackie are not so enthusiastic about the old "we're all beta testers" approach, but I'm sure a halfway approach could be found where a collection of users could beta even minor point releases prior to release. This could benefit the community in two ways - firstly a wide beta program is always preferable to a narrow one, even for small releases. Secondly however, much of the noise right now is about longstanding bugs and a seeming lack of movement in Tracktion's development.
I think that would change dramtically though if even a few users were in the position of being able to say "the good news is, that problem looks like it will be fixed in the next release". I know if was troubled by a bug the wait for a fix release would be far less long if I had good reason to beleive the wait would be worth it. A few beta users reporting that the bug had vanished would at least let me know that a fix had been made even if I have no timescale for when that fix would be publicly available. Right now though I'm blind on both counts, and clearly a lot of people are feeling teh same and finding it frustrating.
ahem - sorry got a little bit carried away there.
I can see why Mackie are not so enthusiastic about the old "we're all beta testers" approach, but I'm sure a halfway approach could be found where a collection of users could beta even minor point releases prior to release. This could benefit the community in two ways - firstly a wide beta program is always preferable to a narrow one, even for small releases. Secondly however, much of the noise right now is about longstanding bugs and a seeming lack of movement in Tracktion's development.
I think that would change dramtically though if even a few users were in the position of being able to say "the good news is, that problem looks like it will be fixed in the next release". I know if was troubled by a bug the wait for a fix release would be far less long if I had good reason to beleive the wait would be worth it. A few beta users reporting that the bug had vanished would at least let me know that a fix had been made even if I have no timescale for when that fix would be publicly available. Right now though I'm blind on both counts, and clearly a lot of people are feeling teh same and finding it frustrating.
Someone shot the food. Remember: don't shoot food!
-
- KVRist
- Topic Starter
- 268 posts since 11 Nov, 2003 from kentucky
I don't think we can have it both ways. Many people asked if Mackie could apply some muscle to beta testing before releases. It looks like they are.
Yes, Jules mentioned that there was a maintenance build ready months ago. Obviously, there have been delays but that's spilt milk. It's in Mackie's hands now.
I don't want to upset Mackie, just apply a little friendly pressure to remind them that there is an existing user-base for version 1.
Thanks Jules.
James
Yes, Jules mentioned that there was a maintenance build ready months ago. Obviously, there have been delays but that's spilt milk. It's in Mackie's hands now.
I don't want to upset Mackie, just apply a little friendly pressure to remind them that there is an existing user-base for version 1.
Thanks Jules.
James
-
- KVRAF
- 12977 posts since 29 Sep, 2003 from Ottawa, Canada
Nothing but white-knuckle screamingly quick updates with EnergyXT!
Not to take anything away from Tracktion-- they marry up very well, still, imo, even with the advent of rack filters.
Not to take anything away from Tracktion-- they marry up very well, still, imo, even with the advent of rack filters.
-
- KVRAF
- 2582 posts since 24 Apr, 2003 from Canada
-
- KVRer
- 1 posts since 8 Mar, 2004
I, for one, am glad he doesn't rush out releases. I have no interest in white-knuckle software. If some want to be part of an organized beta program, I'm all for it. All I want is to make music. I havn't had trouble with any bugs in T, but I wouldn't want to mess with even more bugs in each release. If he rushed out releases, I'd be complaining about the frustration the new bugs, so you can't please everyone. 
I vote for methodical testing, not frequent releases!
I vote for methodical testing, not frequent releases!
-
- KVRist
- 477 posts since 21 Nov, 2000 from somewhere over the rainbow
Oh, you're no fun anymore...RitualFire wrote:I vote for methodical testing, not frequent releases!
J.
-
- KVRAF
- 2582 posts since 24 Apr, 2003 from Canada
I originally advocated closed beta-testing by Mackie when they bought Tracktion and I still do. I only like beta-testing stuff when I'm given the product for free 
So this setup is great from my viewpoint - only one thing I'd change, which has been discussed before:
a central bug/issue database where issues or problems can be reported, after which Mackie and/or Jules lets us know whether this is not a bug but a feature, is a real bug and will be fixed asap, is a low-priority, is a feature for future versions of Tracktion etc. Its easy to wait for a well-tested update, especially when you know your issues are being heard.
So this setup is great from my viewpoint - only one thing I'd change, which has been discussed before:
a central bug/issue database where issues or problems can be reported, after which Mackie and/or Jules lets us know whether this is not a bug but a feature, is a real bug and will be fixed asap, is a low-priority, is a feature for future versions of Tracktion etc. Its easy to wait for a well-tested update, especially when you know your issues are being heard.
