PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

VST, AU, etc. plug-in Virtual Effects discussion
sacer
KVRian
588 posts since 8 Jan, 2012 from frankfurt, Germany

Post Tue Aug 20, 2019 6:19 am

Hi I bought 9 Plugins from Plugin Alliance and wants to pay the fee to PA.
They have stopped the $50 fee for more than one plugin fee and instead they have wrote to implement up to 60% dynamic discount in August, but that has not happened yet. I am with the support since two weeks in contact but nothing has changed. Are there any more users with similar experience ???
Or maybe an answer from sales support ?????

escalona
KVRist
487 posts since 16 Jan, 2018 from Portland, OR USA

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Tue Aug 20, 2019 11:26 am

Last week, I sold a plugin to someone here in KvR. Last one I sold was beginning of June, way before the whole "lifting of transfer restrictions" debacle. On August 14th, their website said that I had reached the maximum amount of transfers permitted (that is to say, one). I sent a ticket. Four days later the transfer went through, but they haven't responded to the ticket (and I don't really care).
So, in short, don't worry, clearly they're working really hard trying to fix all the problems they created themselves when they "lifted their restrictions" (so only one transfer a month can happen and there is no capped fees at $50)...
My guess is, if number of subscriptions don't look good, you're going to have to wait to register your plugins... or you'll have to pay 9x$20 (only $180 for transfer fees of mediocre plugins, a "deal of a lifetime").
Keep trusting PA. They're doing great. Thanks Di*k.

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soulone82
KVRian
940 posts since 16 Aug, 2010 from almost everywhere...

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Tue Aug 20, 2019 11:45 am

sacer wrote:
Tue Aug 20, 2019 6:19 am
maybe an answer from sales support ?????
Don´t hold your breath, PA don´t give a sh!t about their customers.

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thecontrolcentre
KVRAF
24460 posts since 27 Jul, 2005 from the wilds of wanny

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Tue Aug 20, 2019 11:51 am

soulone82 wrote:
Tue Aug 20, 2019 11:45 am
sacer wrote:
Tue Aug 20, 2019 6:19 am
maybe an answer from sales support ?????
Don´t hold your breath, PA don´t give a sh!t about their customers.
They've always responded to me within 48 hrs YMMV

sacer
KVRian
588 posts since 8 Jan, 2012 from frankfurt, Germany

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Tue Aug 20, 2019 10:34 pm

they have finaly solved it and now i am happy

Local Man
KVRian
612 posts since 31 May, 2017

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Wed Aug 21, 2019 8:15 pm

sacer wrote:
Tue Aug 20, 2019 10:34 pm
they have finaly solved it and now i am happy
What are you talking about?
It looks like dynamic discounts for license transfers are still not a thing.

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andrewklimek
KVRist
62 posts since 27 Jun, 2016 from Cleveland

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Wed Aug 21, 2019 8:37 pm

They ended up waiving the fee for my 8 transfers... maybe they did so for the OP

Technically all mine were transferred before they changed the rules, so I kept pushing the issue

abi
KVRian
654 posts since 11 May, 2004 from cologne,germany

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Wed Aug 21, 2019 8:43 pm

6 of 7 licenses that need a fee were transferred before their new system. still my support ticket was closed after telling me that a solution would be found. last mail recieved from them on july 30.

abi
KVRian
654 posts since 11 May, 2004 from cologne,germany

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Wed Aug 21, 2019 8:56 pm

oh man i had almost repressed this issue. i dont think that i ever felt treated worse by a company.

sacer
KVRian
588 posts since 8 Jan, 2012 from frankfurt, Germany

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Thu Aug 22, 2019 1:39 am

yes they transfered without a fee :)

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andrewklimek
KVRist
62 posts since 27 Jun, 2016 from Cleveland

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Thu Aug 22, 2019 8:24 am

abi wrote:
Wed Aug 21, 2019 8:43 pm
6 of 7 licenses that need a fee were transferred before their new system. still my support ticket was closed after telling me that a solution would be found. last mail recieved from them on july 30.
It took 7 business days for mine to be resolved and I had to say "on Facebook Dirk said Trevor would help.." lol . The whole thing was really absurd, and the actual emails from support were very basic. Wasn't impressed to say the least, but at least it was resolved.

abi
KVRian
654 posts since 11 May, 2004 from cologne,germany

Re: PA - Second Hand Activation fee ? Any News or Experience for August 2019 ?

Post Mon Aug 26, 2019 12:52 pm

andrewklimek wrote:
Thu Aug 22, 2019 8:24 am
abi wrote:
Wed Aug 21, 2019 8:43 pm
6 of 7 licenses that need a fee were transferred before their new system. still my support ticket was closed after telling me that a solution would be found. last mail recieved from them on july 30.
It took 7 business days for mine to be resolved and I had to say "on Facebook Dirk said Trevor would help.." lol . The whole thing was really absurd, and the actual emails from support were very basic. Wasn't impressed to say the least, but at least it was resolved.
Ok to be fair, they resolved my issue upon my 2nd email request. So they dropped the fees for 5 of the 7 plugins that I purchased, so I only had to pay 40 dollars. But I have waited 4 weeks all in all to be able to use the plugins. So I am not impressed at all. Nah. To be honest: worst experience with a software developer in about 15 years of using software plugins.

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