refunds?

[cupboard]

does anyone know if you can get refunds of incorrectly sold products from k-v-r marketplace?
caught out by a 32bit plugin i can't use and i would like a refund - if not some one somewhere [and i HAVE contacted the developer who says it's nothing to do with him because the financial transaction is between k-v-r and me NOT him and me] is just taken me for a mug and robbed £85 off me - in broad day light! - [yeah i can hear the sniggers now mate - "serves you right you muppet"] thank you for that caring sharing musician family response {my head - might not be yours}

contacted k-v-r through the submit form two days ago - not heard a thing since.

[Forgotten]

I'm not sure who can answer this as it's really between you, KVR and the vendor. Might be worth sending a private message to Ben [KVR] to see how this can get sorted out.

[Distorted Horizon]

contacted k-v-r through the submit form two days ago - not heard a thing since.

2 days ago was Saturday and midsummer fest. So it's quite possible that your request will be handled in the next few days.

[cupboard]

thanks. i'll give it a day or two but you know how these things usually go. the person that takes the problems gets daily bogged down with emails and frequently just dumps 'em 1000s at a time. I know that sounds cynical but if you'd had my invariable experience you'd know what I mean. dime to a dollar I never get the cash back and i'm left with software I can't use. lost in space and the relms of the internet garbage. life? don't talk to me about life...

[AnX]

why cant you use the plugin?

[cupboard]

Cubase 64bit only

[Burillo]

you can use it if you have a bit bridge. there are numerous available now - ddmf bridgewize, jbridge, Wusik's bridge, 32 Lives (if you're on Mac) etc.

[chk071]

does anyone know if you can get refunds of incorrectly sold products from k-v-r marketplace?
caught out by a 32bit plugin i can't use and i would like a refund - if not some one somewhere [and i HAVE contacted the developer who says it's nothing to do with him because the financial transaction is between k-v-r and me NOT him and me] is just taken me for a mug and robbed £85 off me - in broad day light! - [yeah i can hear the sniggers now mate - "serves you right you muppet"] thank you for that caring sharing musician family response {my head - might not be yours}

Not to put a finger in the wound, but... nobody mugged, and robbed you. You bought a plugin without informing yourself about availability as 64-bit. It's as if you went out, and bought a car, and then, when you took the car home, you found out that it's a rear wheel drive car, when you actually wanted a FWD. I'm sorry, but, neither the vendors nor this site are to blame for you overlook a detail which is relevant for you.

That said, it's perfectly fine to ask for a refund, of course. Everyone can make a mistake. It's just that it's your mistake in this case, noone else's.

[AnX]

yep, that sums it up nicely

[Mushy Mushy]

does anyone know if you can get refunds of incorrectly sold products from k-v-r marketplace?
caught out by a 32bit plugin i can't use and i would like a refund - if not some one somewhere [and i HAVE contacted the developer who says it's nothing to do with him because the financial transaction is between k-v-r and me NOT him and me] is just taken me for a mug and robbed £85 off me - in broad day light! - [yeah i can hear the sniggers now mate - "serves you right you muppet"] thank you for that caring sharing musician family response {my head - might not be yours}

Not to put a finger in the wound, but... nobody mugged, and robbed you. You bought a plugin without informing yourself about availability as 64-bit. It's as if you went out, and bought a car, and then, when you took the car home, you found out that it's a rear wheel drive car, when you actually wanted a FWD. I'm sorry, but, neither the vendors nor this site are to blame for you overlook a detail which is relevant for you.

That said, it's perfectly fine to ask for a refund, of course. Everyone can make a mistake. It's just that it's your mistake in this case, noone else's.

Surely you’d keep the RWD though.

[c0nan]

does anyone know if you can get refunds of incorrectly sold products from k-v-r marketplace?
caught out by a 32bit plugin i can't use and i would like a refund - if not some one somewhere [and i HAVE contacted the developer who says it's nothing to do with him because the financial transaction is between k-v-r and me NOT him and me] is just taken me for a mug and robbed £85 off me - in broad day light! - [yeah i can hear the sniggers now mate - "serves you right you muppet"] thank you for that caring sharing musician family response {my head - might not be yours}

contacted k-v-r through the submit form two days ago - not heard a thing since.

There are 32bit-only-plugins for 85BP in 2019? What plugin is that, if I may ask?

[cupboard]

hehehe. what a world. don't know about where you are but we have this thing in the bill of sales act [UK] about something being 'fit for purpose' and if it's not 'fit for purpose' I have legal right to a refund under the 'trade descriptions act' for upto 14 days for anything purchased from the internet. someone no doubt will have a more precise legal definition. but that's as I understand the position is. "it's 32bit. I can't use it. it's not fit for my purpose and - in good faith - I purchased it as advertised"

[frizzbee]

good luck. that's what demo verison are for, testing if it fits your purpose

[cupboard]

tried that plan - when you test as much I do on a fairly regular basis, you find your machine gets horrible messy so you end up doing more image/re-installs/flatten{killdisk} etc so it's hardly worth the effort. yer right though. or at least 'in an ideal world'

[Mushy Mushy]

hehehe. what a world. don't know about where you are but we have this thing in the bill of sales act [UK] about something being 'fit for purpose' and if it's not 'fit for purpose' I have legal right to a refund under the 'trade descriptions act' for upto 14 days for anything purchased from the internet. someone no doubt will have a more precise legal definition. but that's as I understand the position is. "it's 32bit. I can't use it. it's not fit for my purpose and - in good faith - I purchased it as advertised"

It is fit for purpose, it just isn't fit for your purpose. It's not the vendors fault you didn't do your research beforehand.