MacOS u-he plug-in crashes after Security Update: Solution
- u-he
- Topic Starter
- 28066 posts since 8 Aug, 2002 from Berlin
We've been getting a lot of crash reports lately from Mac users. These crashes boil down to mangled file access permissions on some Macs. As the timing is right, we suspect that's due to the most recent security update, but it can be any reason, e.g. other software installed etc.
Here's what we think you can do:
Make sure that these folders are owned by you (your Mac user name) and that permissions are set to "Read & Write" for you:
MacHD/Users/yourusername/Library <- hold [alt] and in Finder open the "go" menu
(or check our FAQ: https://u-he.com/support/faq.html#troub ... er-library )
MacHD/Users/yourusername/Library/Audio/
MacHD/Users/yourusername/Library/Audio/Presets/
MacHD/Users/yourusername/Library/Audio/Presets/u-he (<- might not be there, no worries)
MacHD/Users/yourusername/Library/Application Support/
MacHD/Users/yourusername/Library/Application Support/u-he/ (no worries if not there)
To check and change permissions, in Finder click on a folder and press [command]-i (or right-click -> Get Info). The permissions are set on the bottom of the window, you might have to click the lock and put in your administrator password to make changes. For each of these folders it should look like this:
(of course, where it says "Urs" it should show your Mac user name)
Here's what we think you can do:
Make sure that these folders are owned by you (your Mac user name) and that permissions are set to "Read & Write" for you:
MacHD/Users/yourusername/Library <- hold [alt] and in Finder open the "go" menu
(or check our FAQ: https://u-he.com/support/faq.html#troub ... er-library )
MacHD/Users/yourusername/Library/Audio/
MacHD/Users/yourusername/Library/Audio/Presets/
MacHD/Users/yourusername/Library/Audio/Presets/u-he (<- might not be there, no worries)
MacHD/Users/yourusername/Library/Application Support/
MacHD/Users/yourusername/Library/Application Support/u-he/ (no worries if not there)
To check and change permissions, in Finder click on a folder and press [command]-i (or right-click -> Get Info). The permissions are set on the bottom of the window, you might have to click the lock and put in your administrator password to make changes. For each of these folders it should look like this:
(of course, where it says "Urs" it should show your Mac user name)
You do not have the required permissions to view the files attached to this post.
- u-he
- Topic Starter
- 28066 posts since 8 Aug, 2002 from Berlin
Also, we've added this fix to our installers. So if this fix proves to be a universal remedy for a common problem, chances are good that the next round of updated installers will fix this for any u-he plug-in.
Furthermore, we'll fix the crash problem itself and we'll hopefully be able to display a detailed analysis and how to fix the issue.
Furthermore, we'll fix the crash problem itself and we'll hopefully be able to display a detailed analysis and how to fix the issue.
-
- KVRist
- 464 posts since 4 Nov, 2011 from Tleat
Crashing still. The permissions were all already in Read & Write.
Crashes are rapid and many and very random⦠Impossible to work, really.
If it may mean anything:
(I'm on Ableton Live and been having a problem which never occurred in Logic: U-he patches sometimes distorted themselves after restarting Live. Maybe it's related somehow?)
Mac crash reports show a different crashed thread and termination reasons each time.
Ableton support says
Crashes are rapid and many and very random⦠Impossible to work, really.
If it may mean anything:
(I'm on Ableton Live and been having a problem which never occurred in Logic: U-he patches sometimes distorted themselves after restarting Live. Maybe it's related somehow?)
Mac crash reports show a different crashed thread and termination reasons each time.
Ableton support says
It seemed to have been crashing in the code of Bazille with some runs.
Last edited by elnn on Thu Feb 21, 2019 10:57 am, edited 1 time in total.
Brzzzzzzt.
- u-he
- Topic Starter
- 28066 posts since 8 Aug, 2002 from Berlin
That sounds more like the preset recall issue in Live:elnn wrote: βThu Feb 21, 2019 10:10 am Crashing still. The permissions were all already in Read & Write.
Crashes are rapid and many and very random⦠Impossible to work, really.
(I'm on Ableton Live and been having a problem which never occured in Logic: U-he patches sometimes distorted themselves after restarting the DAW. Maybe it's related somehow?)
viewtopic.php?f=31&t=505734
Maybe best to write to our support team with more details (which plug-ins, which revisions, which format, exact version of Live, macOS etc.)
-
- KVRist
- 464 posts since 4 Nov, 2011 from Tleat
Will do that, thank you : )Urs wrote: βThu Feb 21, 2019 10:53 amThat sounds more like the preset recall issue in Live:elnn wrote: βThu Feb 21, 2019 10:10 am Crashing still. The permissions were all already in Read & Write.
Crashes are rapid and many and very random⦠Impossible to work, really.
(I'm on Ableton Live and been having a problem which never occured in Logic: U-he patches sometimes distorted themselves after restarting the DAW. Maybe it's related somehow?)
viewtopic.php?f=31&t=505734
Maybe best to write to our support team with more details (which plug-ins, which revisions, which format, exact version of Live, macOS etc.)
Brzzzzzzt.
-
- KVRist
- 464 posts since 4 Nov, 2011 from Tleat
I noticed that not all plugin instances do it. It's very prevalent in one project (unless I have Bazille off), while hasn't happened at all with others. I'll try to pin down which patch is causing it, if that would be of any help to you.
Brzzzzzzt.
- u-he
- Topic Starter
- 28066 posts since 8 Aug, 2002 from Berlin
As I said, the Live issue is most likely a Live issue. We coded a workaround for some of the glitches we observed, but this isn't available in many of our plug-ins yet. It would be best to update Live to the absolutely latest beta or release version and continue to discuss the issue in the other thread.
- u-he
- Topic Starter
- 28066 posts since 8 Aug, 2002 from Berlin
-
- KVRist
- 464 posts since 4 Nov, 2011 from Tleat
I was right then! Thanks : )
Brzzzzzzt.
- KVRist
- 146 posts since 29 Jul, 2017 from SOUND7
Hi Urs,
Could this explain the fairly recent phenomena I experience on Mac when I start an otherwise blank project template with 1x (or more) instance of Repro-5 in it the project stalls when loaded, everything in Logic becomes unresponsive until about 30 seconds of this on and off then suddenly it works and responds as per normal?
Cheers for now.
Could this explain the fairly recent phenomena I experience on Mac when I start an otherwise blank project template with 1x (or more) instance of Repro-5 in it the project stalls when loaded, everything in Logic becomes unresponsive until about 30 seconds of this on and off then suddenly it works and responds as per normal?
Cheers for now.
Sample Packs, Synth Presets, VST plugins, Effects and Synth VSTs all available at https://www.sound7.co.uk
-
tasmaniandevil tasmaniandevil https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=62450
- KVRAF
- 1737 posts since 22 Mar, 2005 from a planet called u-he
Yes, this would be completely unrelated, because if it were permission issues, the plugin format wouldn't matter.
If you had crashes with VST3, remember that there are still some plugins using the old VST3 implementation which was buggy and crash prone (e.g. ACE, Bazille, Filterscape, MFM2, Uhbik).
That QA guy from planet u-he.
-
tasmaniandevil tasmaniandevil https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=62450
- KVRAF
- 1737 posts since 22 Mar, 2005 from a planet called u-he
Nope, that sounds very weird, haven't heard about something like this in connection with our plugins.SOUND7 wrote: βTue Jul 02, 2019 8:20 pm Could this explain the fairly recent phenomena I experience on Mac when I start an otherwise blank project template with 1x (or more) instance of Repro-5 in it the project stalls when loaded, everything in Logic becomes unresponsive until about 30 seconds of this on and off then suddenly it works and responds as per normal?
Nothing has changed in Repro, so if it's a recent phenomenon then something might have changed in your system which is causing this. Do you know what has changed around the time this started?
That QA guy from planet u-he.
- KVRist
- 146 posts since 29 Jul, 2017 from SOUND7
Well there's the thing. I thought perhaps it was caused by something that had changed that I couldn't track back to as it had been a while between sessions for instance so in the end I did a clean factory reset, re-installed logic and repro-5 and it still occurs.tasmaniandevil wrote: βWed Jul 03, 2019 8:11 amNope, that sounds very weird, haven't heard about something like this in connection with our plugins.SOUND7 wrote: βTue Jul 02, 2019 8:20 pm Could this explain the fairly recent phenomena I experience on Mac when I start an otherwise blank project template with 1x (or more) instance of Repro-5 in it the project stalls when loaded, everything in Logic becomes unresponsive until about 30 seconds of this on and off then suddenly it works and responds as per normal?
Nothing has changed in Repro, so if it's a recent phenomenon then something might have changed in your system which is causing this. Do you know what has changed around the time this started?
It's a fairly recent (as in last 4 months? Maybe more) issue so I thought perhaps it was an updated repro-5 causing it somewhere.
Sample Packs, Synth Presets, VST plugins, Effects and Synth VSTs all available at https://www.sound7.co.uk