Serial Number for NI Activation

Official support for: sonicreality.com and esoundz.com
ccurry007
KVRer
3 posts since 26 May, 2008

Post Mon Jan 10, 2011 1:03 pm

Where is the serial number for products purchased through downloadablesoundz.com?
I purchased Neil Peart Drums Vol.1 a few days ago. Have installed the Infinite Player and library but cannot get out of demo mode without a serial for use in the NI Service Center.
I've left voicemails and emails to support at downloadablesoundz and SonicReality.
I have to think this is just an oversight on my part and the serial was included in a confirmation email or should be in the 'My Serials' section of downloadablesoundz.com?
I have a couple days off to dig into this library but am not getting anywhere thus far.
Thanks for input.

DarkStar
KVRAF
9294 posts since 2 Sep, 2003 from Surrey, UK

Post Mon Jan 10, 2011 1:20 pm

I'll guess that the Serial Number has to be allocated manually.

In the past, such serial numbers have been listed in "Product Serials" as you thought.

You should see one soon. If in doubt, raise a Support Ticket at DownloadableSoundz (or, perhaps better, at eSoundz)
DarkStar
Interesting, if true ...

ccurry007
KVRer
3 posts since 26 May, 2008

Post Tue Jan 11, 2011 7:41 am

Thanks for the reply.
Yes, I'd say true on both counts.
I got a reply from the support email.
Keys for the product are manually generated.
They do appear in the Product Serials section after being generated.

Return to “Sonic Reality / eSoundz.com”