NOTHING BUT PROBLEMS WITH SUPPORT
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- KVRer
- Topic Starter
- 1 posts since 8 Oct, 2018
I can't get meaningful assistance from support. They have written inadequate instructions and answer with sloppy, incomplete 'clarifications' when queried. To top it off I am blind - vision impaired - and bad instructions lead to, well disaster. This company has a good product but VERY POOR support and follow-up. I am now waiting for a response and have paid for a product for which I cannot get a refund and cannot use. Beware.
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- addled muppet weed
- 105872 posts since 26 Jan, 2003 from through the looking glass
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- KVRAF
- 5958 posts since 16 Aug, 2017 from UK
Last edited by The Noodlist on Mon Oct 08, 2018 9:11 pm, edited 1 time in total.
Is materialism devouring your musical output? 
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- KVRAF
- 7624 posts since 21 Dec, 2002 from MD USA
lol funny post
my music: http://www.alexcooperusa.com
"It's hard to be humble, when you're as great as I am." Muhammad Ali
"It's hard to be humble, when you're as great as I am." Muhammad Ali
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- KVRAF
- 35295 posts since 14 Sep, 2002 from In teh net
Beware, Beware, Be a very wary bear
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Winstontaneous Winstontaneous https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=98336
- KVRAF
- 2351 posts since 15 Feb, 2006 from Berkeley, CA
Hmm...maybe switch from boxers to briefs, or buy a better bra?
That would get your report of insufficent support sorted, in short.
Welcome to KVR...as you can see it's populated with wiseacres, some of whom might be willing to help if we/they know what you're actually talking about.
That would get your report of insufficent support sorted, in short.
Welcome to KVR...as you can see it's populated with wiseacres, some of whom might be willing to help if we/they know what you're actually talking about.
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- KVRian
- 1466 posts since 10 Jul, 2018
Still mostly accurate though. (One exception: excellent support from Artiphon.)
I've tried official email support from at least a dozen different plugin/virtual instrument/DAW companies, and (except for Artiphon and a few others) they generally fall into four categories:
- Completely incompetent, giving inaccurate information about their own products and not being remotely helpful, even after making me send multiple videos. About a month later I figure out the issue on my own and email them.
- Incorrectly claim that nothing can be done and/or it's not a significant issue.
- Ask me for videos and computer specs, then never respond again.
- Tell me that they've never tested Bitwig/Tracktion with their products so they're not even going to try.
Forums like KVR have been very helpful though.
I've tried official email support from at least a dozen different plugin/virtual instrument/DAW companies, and (except for Artiphon and a few others) they generally fall into four categories:
- Completely incompetent, giving inaccurate information about their own products and not being remotely helpful, even after making me send multiple videos. About a month later I figure out the issue on my own and email them.
- Incorrectly claim that nothing can be done and/or it's not a significant issue.
- Ask me for videos and computer specs, then never respond again.
- Tell me that they've never tested Bitwig/Tracktion with their products so they're not even going to try.
Forums like KVR have been very helpful though.
