KVR Audio

v1o · Post by **v1o** » Sat Sep 28, 2019 3:33 pm

There was no need to change their name.

Forgotten · Post by **Forgotten** » Sat Sep 28, 2019 3:33 pm

v1o wrote: ↑Sat Sep 28, 2019 3:33 pm There was no need to change their name.

They obviously thought there was...

v1o · Post by **v1o** » Sat Sep 28, 2019 3:39 pm

Forgotten wrote: ↑Sat Sep 28, 2019 3:33 pm
v1o wrote: ↑Sat Sep 28, 2019 3:33 pm There was no need to change their name.
They obviously thought there was...

Yes they did. But lets says it not exactly search engine friendly. And changing the url has made searching for support pages tricky.

Forgotten · Post by **Forgotten** » Sat Sep 28, 2019 3:45 pm

v1o wrote: ↑Sat Sep 28, 2019 3:39 pm
Forgotten wrote: ↑Sat Sep 28, 2019 3:33 pm
v1o wrote: ↑Sat Sep 28, 2019 3:33 pm There was no need to change their name.
They obviously thought there was...
Yes they did. But lets says it not exactly search engine friendly. And changing the url has made searching for support pages tricky.

Maybe, but both of those are results of the name change and ultimately resolvable; the business decision behind the name change must have deemed it leading to a desirable outcome, as I'm pretty sure companies don't rebrand without something driving them to do so.

BertKoor · Post by **BertKoor** » Sat Sep 28, 2019 4:44 pm

starflakeprj wrote: ↑Sat Sep 28, 2019 7:22 am Why not use "Reason Studio" instead of Reason Studio when searching, and you won't get "10 reasons...studio.." results?

Because Google does nothing with such quotes. Since some time. The plus & minus syntax is not supported anymore as well.

starflakeprj · Post by **starflakeprj** » Sat Sep 28, 2019 5:15 pm

Quotations works perfectly well for me

plopseaw · Post by **plopseaw** » Sat Sep 28, 2019 9:39 pm

Day 4 No Answer. 250 upgrade price and no support, not even a comment that they are still on the business.

I think that Propellerheads will eventually catch up but for returners and even new customers this must be worrying.

Again, BUYER BEWARE. If this is the start I wonder what the future looks like.

Forgotten · Post by **Forgotten** » Sat Sep 28, 2019 9:55 pm

What does it show in your account under products?

plopseaw · Post by **plopseaw** » Mon Sep 30, 2019 8:58 pm

So today they solved my double upgrade problem, I changed the post title

reggie1979 · Post by **reggie1979** » Tue Oct 01, 2019 12:27 am

v1o wrote: ↑Sat Sep 28, 2019 3:39 pm
Forgotten wrote: ↑Sat Sep 28, 2019 3:33 pm
v1o wrote: ↑Sat Sep 28, 2019 3:33 pm There was no need to change their name.
They obviously thought there was...
Yes they did. But lets says it not exactly search engine friendly. And changing the url has made searching for support pages tricky.

Yeah, I miss Propellerheads, RIP.

reggie1979 · Post by **reggie1979** » Tue Oct 01, 2019 12:28 am

plopseaw wrote: ↑Mon Sep 30, 2019 8:58 pm So today they solved my double upgrade problem, I changed the post title

But I KNEW they'd take care of you. Yeah, sometimes support takes a while.

fedexnman · Post by **fedexnman** » Tue Oct 01, 2019 7:26 am

Props takes along azzzzzzzz time to do license transfers too ... U just gotta be patient ... It's not fast food by no means .

EnochLight · Post by **EnochLight** » Tue Oct 01, 2019 5:33 pm

plopseaw wrote: ↑Mon Sep 30, 2019 8:58 pm So today they solved my double upgrade problem, I changed the post title

So it took 4 business days to correct your accidental double purchase? That's not terrible, actually. They don't work the weekends. Glad to hear you got your issue resolved.

reddrake · Post by **reddrake** » Tue Oct 01, 2019 6:23 pm

My problems have all been cleared up as well!

reggie1979 · Post by **reggie1979** » Wed Oct 02, 2019 2:51 am

EnochLight wrote: ↑Tue Oct 01, 2019 5:33 pm
plopseaw wrote: ↑Mon Sep 30, 2019 8:58 pm So today they solved my double upgrade problem, I changed the post title
So it took 4 business days to correct your accidental double purchase? That's not terrible, actually. They don't work the weekends. Glad to hear you got your issue resolved.

Agreed, but he was just frustrated, it is what it is. Wow, it's not like there are not other threads like this here and abroad!

Reason 11 Studio support can take a long time