Is there anyone fluent in French can help?

[sosayweall]

We have a French customer who is very upset. But we can't understand his French, and he doesn't seem to be fluent in English. We'd really like to solve his problem, but we simply can't understand the situation. Is there anyone willing to give us a helping hand? If you do, please drop me a line at info@chineekong.com. Many thanks.