Drum Tree issue
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- KVRer
- Topic Starter
- 18 posts since 13 Oct, 2005
Hi
I purchased Drum Tree and am having a problem. Every time I reopen a daw file I have to reauthorize Drum Tree, it doesn't stay authorized.
Can you help?
Thanks,
Dan
I purchased Drum Tree and am having a problem. Every time I reopen a daw file I have to reauthorize Drum Tree, it doesn't stay authorized.
Can you help?
Thanks,
Dan
- KVRist
- 103 posts since 18 Aug, 2017 from South of Tokyo
Hi Dan,
This is Ichiro, a producer of Drum Tree. I've never met such trouble yet, but could you please try it? Thank you.
https://support.native-instruments.com/ ... ibrary-Tab
This is Ichiro, a producer of Drum Tree. I've never met such trouble yet, but could you please try it? Thank you.
https://support.native-instruments.com/ ... ibrary-Tab
PREMIER SOUND FACTORY
http://www.premiersoundfactory.com/
http://www.premiersoundfactory.com/
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- KVRer
- Topic Starter
- 18 posts since 13 Oct, 2005
Hi Ichiro,
I have already tried that solution but it didn't work.
I've had this issue with some other developers who claim it's a Native Instruments bug.
We solved it by them sending me the .XML file which hadn't been created on install.
Thanks
I have already tried that solution but it didn't work.
I've had this issue with some other developers who claim it's a Native Instruments bug.
We solved it by them sending me the .XML file which hadn't been created on install.
Thanks
- KVRist
- 103 posts since 18 Aug, 2017 from South of Tokyo
Actually this problem is the one of Native Instruments side, and I'm not familiar with XML file right now. But does it help for you?kolton wrote: I've had this issue with some other developers who claim it's a Native Instruments bug.
We solved it by them sending me the .XML file which hadn't been created on install.
https://www.youtube.com/watch?v=FviZZbO3MrA
PREMIER SOUND FACTORY
http://www.premiersoundfactory.com/
http://www.premiersoundfactory.com/
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- KVRer
- Topic Starter
- 18 posts since 13 Oct, 2005
Hi Ichiro,
I have tried all of the solutions I can find and nothing has worked.
I have owned Drum Tree since the end of May and still can't use it.
Can you please check this forum more often so I can get this solved or let me know if there is another way to get customer support.
Thanks!
Dan
I have tried all of the solutions I can find and nothing has worked.
I have owned Drum Tree since the end of May and still can't use it.
Can you please check this forum more often so I can get this solved or let me know if there is another way to get customer support.
Thanks!
Dan
- KVRist
- 103 posts since 18 Aug, 2017 from South of Tokyo
Hi Dan,
I'm sorry for that trouble and late reply. We are very small and I'm checking here between engineering works. But I would try to write more often.
Actually it's Native Instruments activation trouble and I could not resolve by myself as a third party maker. I'm asking it to NI today. Thank you.
I'm sorry for that trouble and late reply. We are very small and I'm checking here between engineering works. But I would try to write more often.
Actually it's Native Instruments activation trouble and I could not resolve by myself as a third party maker. I'm asking it to NI today. Thank you.
PREMIER SOUND FACTORY
http://www.premiersoundfactory.com/
http://www.premiersoundfactory.com/
- KVRist
- 103 posts since 18 Aug, 2017 from South of Tokyo
Hi Dan,
Native Instrument support team will contact you. They need more information. Could you please send your email address and your activated name below?
http://premier-engineering.jp/
Thank you.
All the best,
ichiro
Native Instrument support team will contact you. They need more information. Could you please send your email address and your activated name below?
http://premier-engineering.jp/
Thank you.
All the best,
ichiro
PREMIER SOUND FACTORY
http://www.premiersoundfactory.com/
http://www.premiersoundfactory.com/
- KVRist
- 103 posts since 18 Aug, 2017 from South of Tokyo
Hi Dan,
Ok, please send your full name and email address which NI support team would contact to.
Thank you.
Ichiro
Ok, please send your full name and email address which NI support team would contact to.
Thank you.
Ichiro
PREMIER SOUND FACTORY
http://www.premiersoundfactory.com/
http://www.premiersoundfactory.com/
- KVRist
- 103 posts since 18 Aug, 2017 from South of Tokyo
Here, there is a form.
http://premier-engineering.jp/
http://premier-engineering.jp/
PREMIER SOUND FACTORY
http://www.premiersoundfactory.com/
http://www.premiersoundfactory.com/