Hello, I bought a license from Arturia at the Halloween charity auction this year. With that license I got the CMI-V. At no point in my communications with either Arturia or specified in the auction thread was there any mention of it being a temporary license (4months worth, apparently, roughly). I wouldn't have bought it if I thought it was an expiring license.
I've contacted Arturia, it's been a couple weeks and no reply. I have received some newslettery email from them so I know they must have got the support ticket/email.
So what is the deal? I have around 4 projects, serious ones, one I've rendered down, the other 3 it's not optimal at all, so kind of like a waste of time on top of money to be handcuffed in that regard.
Can anyone at Arturia help a brother out here? It took nearly a month and a ton of emails to their support to get my license delivered in the first place, and this whole experience leaves a bad taste in my mouth. I'd cut my losses honestly if there weren't at least 3-4 tracks tied up w/ the now expired CMI-V.
If anyone at Arturia sees this pm me for details of my Arturia account/support email details.
Thanks for your time. Btw if the other person who bought a license at that auction sees this, can you confirm whether or not you also got a temporary license?
alright thanks.
CMI-V license expired -SOLVED-
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- KVRian
- Topic Starter
- 596 posts since 21 Jan, 2017
Last edited by nusound mind on Fri Mar 15, 2019 11:05 am, edited 2 times in total.
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- KVRist
- 375 posts since 24 Nov, 2006
Hi,
I never heard about this Halloween charity auction so I am not sure what you are talking about but if you PM me your email address I will handle this.
Kevin
I never heard about this Halloween charity auction so I am not sure what you are talking about but if you PM me your email address I will handle this.
Kevin
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- KVRian
- Topic Starter
- 596 posts since 21 Jan, 2017
Hi Kevin, thanks for the response, I'll pm you.
For the record I don't wish to throw shade on Arturia, I've bought other stuff from the site a and 2nd hand w/ no problems. I think the atypical case w/ the auction caused some confusion for support getting it figured out for whatever reason.
For the record I don't wish to throw shade on Arturia, I've bought other stuff from the site a and 2nd hand w/ no problems. I think the atypical case w/ the auction caused some confusion for support getting it figured out for whatever reason.
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- KVRian
- Topic Starter
- 596 posts since 21 Jan, 2017
Just an update, this was taken care of immediately. Faith restored, bad taste gone and palette officially cleansed. Really loving Pigments lately btw.
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experimental.crow experimental.crow https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=6258
- KVRAF
- 6895 posts since 9 Mar, 2003 from the bridge of sighs
editing the subject line to mention 'solved' would be appropriate ...nusound mind wrote: ↑Thu Mar 14, 2019 10:30 am Just an update, this was taken care of immediately. Faith restored, bad taste gone and palette officially cleansed. Really loving Pigments lately btw.
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- KVRian
- Topic Starter
- 596 posts since 21 Jan, 2017
Alright, that's fair enough. Will do.
