Arturia

smoothny · Post by **smoothny** » Sat Jul 02, 2016 3:38 pm

Hi everyone,

I'm experiencing issues with the new CS80v V3 Update with my Surface Pro 4. It seems that the GUI is only useable by using a mouse. Using touch (fingers) or the Surface pen leeds to GUI hickups. For example opening the preset browser freezes the browser in the open state, but won't let me select a preset. Also I can't click the open preset window away. Using the mouse again everything works fine. I can select a preset also in the preset dropdown opened before via pen or touch.

Anyone with an idea whats wrong? All my other VSTs work fine (U-he, Sugar Bytes, etc.)

Greetings,
smoothny

germain.arturia · Post by **germain.arturia** » Mon Jul 04, 2016 8:10 am

Hi smoothny,

Thanks for reporting this issue. From what i've heard on the web , this kind of issue is related to the "windows ink", which has been added recently.
I am not a tablet expert, but i can suggest to have a look on in your windows surface settings , in "devices" "pen" section. There should be a way to disable this windows ink feature.
It helped some users who were working with a wacom stylus.
It is only maybe a clue to solve your problem, but please let us know if it works for you.

Best,

smoothny · Post by **smoothny** » Mon Jul 04, 2016 7:15 pm

Hi,

I'm sorry to disappoint you, but first of all the surface pen settings only let you change the pressure amount. Changing this value does not make any difference and also I don't want to deactivate the pressure because Bitwig makes use of it.

AND the gui issue is also present using normal touch via finger interaction. Also the Arturia plugins are the only ones having this issue, all the other plugins I own are working fine. So I don't see a workaround on my side.

Please fix this.

greetings,
smoothny

smoothny · Post by **smoothny** » Mon Jul 04, 2016 7:19 pm

One more thing.

None of the cs80 controls itself are changeable via pen, only finger touch is working here. also this issue only exists in the arturia vsts.

greetings,
smoothny

germain.arturia · Post by **germain.arturia** » Tue Jul 05, 2016 2:55 pm

Re, sorry this method didn't solve your issue.
I'll investigate further with the help of dev colleagues.
I'll keep you aware anyway.

Sorry for the inconvenience, and thanks again to have reported your issue here.

Best,

smoothny · Post by **smoothny** » Tue Jul 05, 2016 5:41 pm

Ok, thanks.

Hope you'll find a way to figure this out. Would be a pitty not to be able to use the CS80v with my Surface Bitwig setup.

greetings,
smoothny

iPlogger · Post by **iPlogger** » Sat Jul 09, 2016 3:29 pm

smoothny,

I highly recommend the site SurfaceProAudio. Robin recently made a video using Arturia Collection V on the Surface Pro 4. I can't recall if he specifically mentioned any of your issues. http://surfaceproaudio.com/running-virt ... ace-pro-4/

Post your question on his site. He is an excellent resource on using audio/MIDI on the Surface Pro. I use the Surface Pro 3.

smoothny · Post by **smoothny** » Mon Jul 11, 2016 2:33 pm

Hi iPlogger,

maybe you didn't watch the video at all?

Second video at your link at 7:10 he is just talking about exactly the same bug I have in CS80v.

Seeing this makes to problem even bigger, because it seems to affect all the new Arturia plugins. His workaround is to use the mouse, which is the only working way at the moment. But my problem with the mouse is, I don't have one because I don't have a keyboard/touchpad for my surface. I'm only using it as a mobile device for Bitwig and this makes all the Arturia plugins unuseable via Surface.

Greetings,
smoothny

iPlogger · Post by **iPlogger** » Fri Jul 15, 2016 8:42 pm

You are correct!!! I only skimmed through the video.

I often skip through his videos the first time and at some later time, watch the whole thing. But as I don't own the Arturia Collection, I can also see me forgetting a lot of what was said.

I have a USB hub so I can use both a mouse and USB keyboard(s) at the same time. Or maybe you are saying you don't have ANY mouse for use.

smoothny · Post by **smoothny** » Sat Jul 16, 2016 5:06 am

Sure I have a mouse for my desktop computer, but I only use my Surface to go.

Greetings,
smoothny

Echoes in the Attic · Wed Nov 23, 2016 11:54 am

Was anything ever done to address this? It's an issue with all new Arturo's plug-ins, not just the case-80v.

I'd like to get Spark but I'm worried they will redo the GUI and that will break with touch and pen as well.

SLiC · Post by **SLiC** » Mon Apr 16, 2018 3:03 am

just got a surface 4 myself and this very annoying bug with all the Arturia plug ins is still there, pretty much unusable on a surface....

SLiC · Post by **SLiC** » Tue May 08, 2018 11:39 am

6.1 still broken on MS Surface

SLiC · Post by **SLiC** » Tue May 15, 2018 5:56 am

Bump- I didn’t upgrade to V6 as it doesn’t work on surface and the free sound pack offer expires today

SLiC · Post by **SLiC** » Mon Jul 09, 2018 8:06 am

1 year since this was reported and no feedback at all! Arturia vst's don't work on a MS Surface (not sure if they work on any other touch screen?)

Arturia

KVR Audio

CS80v v3 @Surface Pro 4