refunds?

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User avatar
Ben [KVR]
Mr KVR
1306 posts since 23 Oct, 2000 from Newport Pagnell, UK
KVR Audio

Post Tue Jun 25, 2019 1:10 pm

Cupboard,

Someone should contact you to arrange the refund in the next day or so. No one wants an unhappy customer!

SHall1000
KVRist
305 posts since 13 May, 2015

Re: refunds?

Post Tue Jun 25, 2019 3:04 pm

Jolly good show Ben. The rampant Schadenfreude in this thread was becoming depressing.

experimental.crow
KVRAF
6049 posts since 9 Mar, 2003 from the bridge of sighs

Re: refunds?

Post Tue Jun 25, 2019 5:51 pm

SHall1000 wrote:
Tue Jun 25, 2019 3:04 pm
Jolly good show Ben.
indeed ...
cupboard wrote:
Mon Jun 24, 2019 8:30 am
does anyone know if you can get refunds of incorrectly sold products from k-v-r marketplace?
caught out by a 32bit plugin i can't use and i would like a refund - if not some one somewhere [and i HAVE contacted the developer who says it's nothing to do with him because the financial transaction is between k-v-r and me NOT him and me] is just taken me for a mug and robbed £85 off me - in broad day light! - [yeah i can hear the sniggers now mate - "serves you right you muppet"] thank you for that caring sharing musician family response {my head - might not be yours}

contacted k-v-r through the submit form two days ago - not heard a thing since.
SHall1000 wrote:
Tue Jun 25, 2019 3:04 pm
The rampant Schadenfreude in this thread was becoming depressing.
one can't help but wonder if the OP's aggressive approach , and self-confessed ' can't be bothered to try the demo ' attitude , foreshadowed the responses he received ...
he got some sympathy , and the community defended it's reputation ...

out of curiosity , did the OP's attitude depress you , as well ?..
Image

cupboard
KVRer
13 posts since 14 Mar, 2005 from Burnley UK

Re: refunds?

Post Wed Jun 26, 2019 3:28 am

not a matter of being 'ripped off' it's about curtesy to the customer.
https://www.which.co.uk/consumer-rights ... rights-act

my simple question was 'does anyone have experience of getting a refund from k-v-r marketplace?'
there seems to be quite a gap between what is 'expected' of the k-v-r marketplace as a platform for the sale of goods [A SHOP] and their interaction with the providers of those goods i.e. the developers. you may wish to write off 85 quid but to me that is a princes' sum and took some saving while researching 'virtual guitarist/strumming' software. i.e. the amplesound software

chk071
Suspended
22458 posts since 11 Apr, 2010 from Germany

Re: refunds?

Post Wed Jun 26, 2019 3:30 am

SHall1000 wrote:
Tue Jun 25, 2019 3:04 pm
Jolly good show Ben. The rampant Schadenfreude in this thread was becoming depressing.
There is no Schadensfreude. Just some statements from the OP, which aren't fair at all.

User avatar
Distorted Horizon
KVRAF
2760 posts since 17 Jan, 2017 from Planet of cats

Re: refunds?

Post Wed Jun 26, 2019 4:15 am

I won't give any analysis from op personality or self esteem issues or common immaturity.. I just hope that he learned something from this (demo stuff, double check what you're buying and usually everyone isn't against you so no need for excessive defensive reactions if you don't receive immediate answer during holidays).

AnX
KVRAF
5762 posts since 17 Nov, 2015

Re: refunds?

Post Wed Jun 26, 2019 4:24 am

cupboard wrote:
Wed Jun 26, 2019 3:28 am
not a matter of being 'ripped off' it's about curtesy to the customer.
https://www.which.co.uk/consumer-rights ... rights-act

my simple question was 'does anyone have experience of getting a refund from k-v-r marketplace?'
there seems to be quite a gap between what is 'expected' of the k-v-r marketplace as a platform for the sale of goods [A SHOP] and their interaction with the providers of those goods i.e. the developers. you may wish to write off 85 quid but to me that is a princes' sum and took some saving while researching 'virtual guitarist/strumming' software. i.e. the amplesound software

clearly you didnt research it enough

if money is that tight, you need to look at stuff VERY carefully before you press the buy button

cupboard
KVRer
13 posts since 14 Mar, 2005 from Burnley UK

Re: refunds?

Post Wed Jun 26, 2019 5:11 am

so, I get it, that's how that happens. a someone with a long term mental health problem has an issue with a sales outlet. they write to the developer, the company selling the product and ask the 'community' if there is any evidence of redress. you don't know who I am, you have no clue, I could be 60 year old or a 6 year old your indifferent un-empathetic attitude leads seemingly automatically to bullying tactics and then originator of the forum post gets even more depressed and isolated sufficiently to look to suicide at the state of our humanity. - guess i'll just sit in a corner and eat worms man. humanity - freaking pointless man

cupboard
KVRer
13 posts since 14 Mar, 2005 from Burnley UK

Re: refunds?

Post Wed Jun 26, 2019 5:11 am

ain't life great

Mushy Mushy
KVRAF
13026 posts since 7 Sep, 2008

Re: refunds?

Post Wed Jun 26, 2019 5:14 am

cupboard wrote:
Wed Jun 26, 2019 5:11 am
so, I get it, that's how that happens. a someone with a long term mental health problem has an issue with a sales outlet. they write to the developer, the company selling the product and ask the 'community' if there is any evidence of redress. you don't know who I am, you have no clue, I could be 60 year old or a 6 year old your indifferent un-empathetic attitude leads seemingly automatically to bullying tactics and then originator of the forum post gets even more depressed and isolated sufficiently to look to suicide at the state of our humanity. - guess i'll just sit in a corner and eat worms man. humanity - freaking pointless man
Asking politely like you did in the first sentence was perfect and would have garnered a quite favourable response. It’s when people start quoting consumer law and reiterating their rights is when people get snarky.

Sure the latter may have been warranted but only after the polite recourse didn’t work. And as you saw Ben was most obliging anyway ;)
"I was wondering if you'd like to try Magic Mushrooms"
"Oooh I dont know. Sounds a bit scary"
"It's not scary. You just lose a sense of who you are and all that sh!t"

AnX
KVRAF
5762 posts since 17 Nov, 2015

Re: refunds?

Post Wed Jun 26, 2019 5:17 am

cupboard wrote:
Wed Jun 26, 2019 5:11 am
so, I get it, that's how that happens. a someone with a long term mental health problem has an issue with a sales outlet

oh, so now you're mentally ill, how is that even relevant, and why did you chose to bring it up now?

:roll:

User avatar
toonertik
KVRAF
1976 posts since 15 Feb, 2017 from a worn out vinyl groove

Re: refunds?

Post Wed Jun 26, 2019 5:32 am

cupboard wrote:
Mon Jun 24, 2019 8:30 am
does anyone know if you can get refunds of incorrectly sold products from k-v-r marketplace?
caught out by a 32bit plugin i can't use and i would like a refund - if not some one somewhere [and i HAVE contacted the developer who says it's nothing to do with him because the financial transaction is between k-v-r and me NOT him and me] is just taken me for a mug and robbed £85 off me - in broad day light! - [yeah i can hear the sniggers now mate - "serves you right you muppet"] thank you for that caring sharing musician family response {my head - might not be yours}

contacted k-v-r through the submit form two days ago - not heard a thing since.
Just thinking...
It might be this and your attitude that has generated such forum response.
You fcuk up and blame others for your mistake.
Had you just kept to the original "can you get refunds" >>> :shrug:

User avatar
Forgotten
KVRAF
6084 posts since 15 Apr, 2019 from Nowhere

Re: refunds?

Post Wed Jun 26, 2019 6:02 am

Come on, this is getting out of hand. It's resolved, so give the guy a break and let this thread die in peace.

AnX
KVRAF
5762 posts since 17 Nov, 2015

Re: refunds?

Post Wed Jun 26, 2019 6:03 am

he can always lock it himself

User avatar
Ben [KVR]
Mr KVR
1306 posts since 23 Oct, 2000 from Newport Pagnell, UK
KVR Audio

Re: refunds?

Post Wed Jun 26, 2019 6:04 am

Really, just leave it. He's getting his refund this doesn't need dragging out.

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