Best Service

macman70 · Post by **macman70** » Wed May 15, 2019 11:14 am

I placed my order Monday with you at Best Service, I have emailed "mail@bestservice.de" for a follow up on my order as I have no serial yet. How is the process working, do you need me to email you my competitive DAW receipt? It is not clear.....any help would be good.

markellis · Post by **markellis** » Wed May 15, 2019 9:56 pm

Yes, I'm in the same position! Please let us know what you need to finalize a crossgrade purchase.

markellis · Post by **markellis** » Fri May 17, 2019 11:53 pm

Just received this email from support (after emailing twice....) It doesn't sound like it's Best-Service's fault, but I REALLY wish I'd spent the extra $10 and gotten the software straight from Steinberg.

Hi Mark,

Of course we´ll try to help, but how can we help? If you´re waiting for the delivery of the software please be patient. We are very sorry, but Steinberg still confirms a delivery delay of at least one more week. We can fully understand that you are impatient, and we are very angry too. It causes a lot of trouble and unnecessary additional work on our end as well
We are in daily discussion with Steinberg to find a faster solution, but it's a worldwide problem.

Thanks for your patience and sorry for the inconveniences.

Mit freundlichen Grüßen / Best Regards

Martin Schreiber
Best Service Support Team

macman70 · Post by **macman70** » Sun May 19, 2019 12:46 pm

Hopefully we get our crossgrade soon....

walltone · Post by **walltone** » Wed May 22, 2019 9:37 pm

Have anyone received it from BS so far?

macman70 · Post by **macman70** » Thu May 23, 2019 11:15 am

walltone wrote: ↑Wed May 22, 2019 9:37 pm Have anyone received it from BS so far?

No, I am still waiting.

walltone · Post by **walltone** » Thu May 23, 2019 12:12 pm

OMG.
At least they assured me that I will get the license for sure.

Blaster · Post by **Blaster** » Thu May 23, 2019 2:22 pm

Steinberg is to blame for this. BS is waiting for Steinberg to get things moving.

markellis · Post by **markellis** » Fri May 31, 2019 5:45 pm

Has anyone gotten an update? I still haven't heard anything...

walltone · Post by **walltone** » Fri May 31, 2019 9:17 pm

It is getting ridiculous. Since Friday has gone - no news from them and no update on the account. Being honest, I am not expecting anything happen during the weekend too

dellboy · Post by **dellboy** » Fri May 31, 2019 10:09 pm

walltone wrote: ↑Fri May 31, 2019 9:17 pm It is getting ridiculous. Since Friday has gone - no news from them and no update on the account. Being honest, I am not expecting anything happen during the weekend too

The deal ends on Monday.

Is there any guarantee you will not end up with an apology and refund ?

Blaster · Post by **Blaster** » Fri May 31, 2019 10:43 pm

dellboy wrote: ↑Fri May 31, 2019 10:09 pm
The deal ends on Monday.

Is there any guarantee you will not end up with an apology and refund ?

So? They already bought it. You can still cancel and get it somewhere else, but otherwise eventually it should be delivered.

macman70 · Post by **macman70** » Sat Jun 01, 2019 12:32 am

They told me that I will get my order (i asked for a follow up a few days ago), i am gonna sweat it out. They said I will get my order so I am just gonna hang in there.

NoSoniX · Post by **NoSoniX** » Sat Jun 01, 2019 7:12 pm

Yes it is guaranteed! If you purchase in the promo time you´ll get the product for the price you´ve bought it. No need to worry about this! We´re very sorry about that steinberg wasn´t able to deliver until now

. You all will get your serials as soon they are available!

markellis · Post by **markellis** » Wed Jun 05, 2019 5:59 pm

I bought my copy on May 15th. It's been 3 weeks, and still no sign of a serial #...

Best Service

KVR Audio

Cubase Pro 10 Crossgrade