Can‘t download updates, support doesn‘t respond
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- KVRist
- Topic Starter
- 129 posts since 11 Apr, 2004
Hi,
I can‘t download some updates from my Sugar Bytes account.
I already wrote to the support twice but didn‘t get any respond (this was last week).
Is this normal?
Thanks
Florian
I can‘t download some updates from my Sugar Bytes account.
I already wrote to the support twice but didn‘t get any respond (this was last week).
Is this normal?
Thanks
Florian
Mac Studio M2 Ultra, Sonoma, Logic X, Orion 32+, mioXL, V-Synth XT, JD-990, MC-909, OB-X8, NINA, KK61 mkII
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- KVRian
- 1269 posts since 27 Apr, 2007
Hi Florian,
I'm really sorry to hear that you already contacted us before, but haven't heard anything back unfortunately.
May I briefly ask if you directly wrote to us or if you used our support form on our homepage?
Usually, you will receive an answer within 24 hours. If not, please directly write to support[@]sugar-bytes.de instead or send me a PM and let me know your registered email address.
Best,
Nadine
I'm really sorry to hear that you already contacted us before, but haven't heard anything back unfortunately.
May I briefly ask if you directly wrote to us or if you used our support form on our homepage?
Usually, you will receive an answer within 24 hours. If not, please directly write to support[@]sugar-bytes.de instead or send me a PM and let me know your registered email address.
Best,
Nadine
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- KVRian
- 1269 posts since 27 Apr, 2007
So have you already tried to directly write to support@sugar-bytes.de instead? I just checked our inbox and still could not find anything from you. Please let me know your registered email address either via email or PM to help you.
Best,
Nadine
Best,
Nadine