KVR Audio

uberinsect · Post by **uberinsect** » Mon May 25, 2015 1:37 pm

Hi Andy

I also have this issue for the drop which i bought in April

I can provide my order details

i have changed mac recently could you help me re-authorise as I use the drop in most of my projects

Unfortunately i don't know your email address

Cheers

Andy

fedexnman · Post by **fedexnman** » Mon May 25, 2015 3:25 pm

Just send him a PM , he's replied in this thread on the previous page I see . I hope he gets it all up and running soon .

Frantz · Post by **Frantz** » Mon May 25, 2015 3:39 pm

fedexnman wrote:Just send him a PM

His PMs are disabled. His email address is support@cy_____.com (obfuscated to confuse spambots).

Chillzinho · Post by **Chillzinho** » Mon May 25, 2015 7:57 pm

It's my go to compressor ! Really powerful !

andy-cytomic · Post by **andy-cytomic** » Tue May 26, 2015 2:15 am

uberinsect wrote:Hi Andy

I also have this issue for the drop which i bought in April

I can provide my order details

i have changed mac recently could you help me re-authorise as I use the drop in most of my projects

Unfortunately i don't know your email address

Cheers

Andy

Hi Andy,

I've already replied to your email, hopefully we can get you up and running today. I'm on +8 GMT so sometimes there is a little lag, sorry about that.

I've also updated the web page with download links, contact details, and how to authorise: http://www.cytomic.com

hivkorn · Post by **hivkorn** » Tue May 26, 2015 6:22 am

i have someone who wait for The Glue i want to sold.When do you think you will be up ?

KingTuck · Post by **KingTuck** » Wed May 27, 2015 10:31 pm

I see the site is (currently) up. Is the customer database up-to-date (are all recent purchases in it)?

pekadan · Post by **pekadan** » Wed May 27, 2015 11:03 pm

KingTuck wrote:I see the site is (currently) up. Is the customer database up-to-date (are all recent purchases in it)?

Appearently not. Bought The Drop a few days before the site went down and there's no trace of it in my account.

KingTuck · Post by **KingTuck** » Wed May 27, 2015 11:13 pm

Glad it's not just me!

My copy of The Drop is gone too! (not that I need to activate it ATM, but still eery, hope Andy resolves this all soon)

Nightpolymath · Post by **Nightpolymath** » Wed May 27, 2015 11:19 pm

Well I can't even log into my User area now. Neither can I reset my password since my Email and username aren't even recognized.

KingTuck · Post by **KingTuck** » Wed May 27, 2015 11:21 pm

Your account must have been made after March 11, which is the date of the last manual backup Andy did of the server.

Nightpolymath · Post by **Nightpolymath** » Wed May 27, 2015 11:41 pm

KingTuck wrote:Your account must have been made after March 11, which is the date of the last manual backup Andy did of the server.

I checked my Email order details and the purchase was made in Feb. 2015 so not sure why I cannot access my account.

KingTuck · Post by **KingTuck** » Wed May 27, 2015 11:57 pm

Weird. Hopefully Andy will chime in soon.

andy-cytomic · Post by **andy-cytomic** » Thu May 28, 2015 12:26 pm

News update: the web page is back up and running as usual with all accounts as of 10th May restored (which is when the outage started). There are 2 people that managed to buy plugins in the narrow gap when the web page needed to be in off-line mode, I am emailing them now to restore their accounts. Sorry for the delays and hassle the outage caused, I am sorting out a new web hosting service so this will not happen again.

Andrei Marchenko · Post by **Andrei Marchenko** » Thu Jun 25, 2015 8:28 pm

Hi, Andy. How long it takes to transfer license to another user? I bought The Glue and still waiting license transfer (more than 24 hours already)...

Cytomic 'The Glue' Compressor