KVR Audio

robfigee · Post by **robfigee** » Tue Mar 31, 2015 8:03 pm

Hi all. A year ago my old Mulab 4.1 was suddenly removed as being a potential threat to the security of my Windows XP machine.
Now I downloaded Mulab 6.1 to use on my Windows 7 laptop hoping this new version would survive and - surprise - Norton again regarded Mulab as a big secuity risk and removed it, telling me my computer was safe again!
Has anyone ever experienced this?

Rob

Zombie Queen · Post by **Zombie Queen** » Tue Mar 31, 2015 8:31 pm

Mulab is more trustworthy than Norton, IMO.

Arcane Master · Post by **Arcane Master** » Wed Apr 01, 2015 4:09 am

Try reporting to Norton that it's a false positive. Also, go into the anti-virus and restore the deleted .exe and make an exclusion for it and/or the folder that MuLab is in.

Musical Gym · Post by **Musical Gym** » Wed Apr 01, 2015 4:22 am

Disable anti-virus for 15 minutes or an hour
Disable firewall for 15 minutes or an hour
Then download Mulab
When downloaded, show in folder
Right-click on Mulab executable and go to Norton File Insight
Click Trust Now and Check Trust Now
Go to executable, right-click, and Run As Administrator
Then Enable anti-virus and firewall

robfigee · Post by **robfigee** » Wed Apr 01, 2015 8:23 am

Thanks for your help Music Gym and your advise. I will follow these instructions.

Rob

Musical Gym · Post by **Musical Gym** » Wed Apr 01, 2015 8:40 am

Hope it works for you, else we can try again..

do_androids_dream · Post by **do_androids_dream** » Wed Apr 01, 2015 8:43 am

I would just remove norton if I were you. Plenty of (much) better AV products out there.

dsan@mail.com · Post by **dsan@mail.com** » Wed Apr 01, 2015 2:43 pm

do_androids_dream wrote:I would just remove norton if I were you.....

Good luck with that!

Happy Musiking!
dsan

robfigee · Post by **robfigee** » Thu Apr 02, 2015 4:03 pm

Thanks Musical Gym, your instructions worked perfectly. Norton no longer intervenes while using Mulab, neither does it remove Mulab.exe
You really solved my problem.

Rob

Musical Gym · Post by **Musical Gym** » Thu Apr 02, 2015 4:11 pm

robfigee wrote:Thanks Musical Gym, your instructions worked perfectly. Norton no longer intervenes while using Mulab, neither does it remove Mulab.exe
You really solved my problem.

Rob

I'm glad to hear it. You can set Mulab to always run as administrator. If you need help, I can let you know.
Jim

pljones · Post by **pljones** » Thu Apr 02, 2015 4:43 pm

Musical Gym wrote:You can set Mulab to always run as administrator.

Don't do this. Don't put MuLab on your system drive (at least not Program Files). It doesn't need to be there and there's no benefit in putting it there. All that will happen is Windows will complain and things will go wrong as Windows will try to intercept file accesses.

chk071 · Post by **chk071** » Thu Apr 02, 2015 4:51 pm

robfigee wrote:Thanks Musical Gym, your instructions worked perfectly. Norton no longer intervenes while using Mulab, neither does it remove Mulab.exe
You really solved my problem.

Rob

I'd send in the MuLab executable to Norton anyway though, so they can handle it as a false positive, and you won't have problems with future installs. And other users won't too. Usually they're pretty quick when it comes to sorting out false positives.

LawrenceF · Post by **LawrenceF** » Thu Apr 02, 2015 10:25 pm

It might be obfuscation causing it. I use an open source app to protect my crappy amateur source code from being disassembled and Norton flags it every time.

It's not really so much Norton as just what looks like "suspicious activity"... code designed to keep hackers out. I restore it from quarantine ("Trust It") and all is well after that. That's kinda what anti virus is supposed to do, flag anything that looks suspicious.

robertreynoldsII · Post by **robertreynoldsII** » Sat Apr 04, 2015 4:17 pm

Musical Gym wrote:Disable anti-virus for 15 minutes or an hour
Disable firewall for 15 minutes or an hour
Then download Mulab
When downloaded, show in folder
Right-click on Mulab executable and go to Norton File Insight
Click Trust Now and Check Trust Now
Go to executable, right-click, and Run As Administrator
Then Enable anti-virus and firewall

Really great suggestion here. I don't use Mulab but it can be submitted as a false positive here https://submit.symantec.com/false_positive/

I work for Symantec so if you (op) have any questions about Norton I can also try to answer them.

Musical Gym · Post by **Musical Gym** » Sat Apr 04, 2015 4:46 pm

thanks for support Robert

Mulab removed by Norton Anti Vurus